2020 has been a wild ride so far, and we think we speak for many of you when we say, “We’d like to get off now.” A global pandemic, mass demonstrations for racial equality, and even a 5.4 earthquake in our home city have left us all feeling low at times. However, Artemis is finding some silver linings in our clouds. We’d like to share some of the key milestones and accomplishments that have kept us focused on our mission to fix healthcare, one data feed at a time.
It feels wonderful to announce that we now have over 500 customers live on the Artemis Platform! Each and every organization we serve helps us achieve our mission. Our customers drive us to be creative, help us focus on product improvements, and encourage us with their stories of success. They are at the center of everything we do, and we appreciate their support and faith in us.
Our customers are innovators who want to improve employee health and benefits with new ideas and new programs that truly work. They inspire us because they really are focused on offering their employees the best healthcare and wellness benefits possible. Here’s a great example: Portico Benefit Services, the benefits service provider for the Evangelical Lutheran Church of America, used the Artemis Platform to justify, evaluate, and measure emotional well-being programs. Check out the case study to learn more.
From the beginning, Artemis Health decided to measure our success a little differently. Yes, we do still keep track of traditional metrics of business success, like revenue. But we also wanted to measure something that indicates a more direct path to accomplishing our purpose:
Turn the world's health data into great healthcare everyone can afford.
We empower U.S. employers and their advisors to optimize health benefits using data.
We landed on the number of “lives” on the platform, i.e. how many people were represented in the data we integrate for our customers. This number includes anyone enrolled in employee benefits for our customers, including employees themselves, their dependents, and sometimes retirees still on the plan. We are thrilled to share that we have passed 6 million lives!
Why is this important to Artemis? We know that every life on the Artemis Platform represents an opportunity for improved benefits, better health, and affordable healthcare. Our COVID-19 Risk Assessment, rolled out in March, is a great example of this. We put together a custom analysis to help our customers understand how many members in their population were at higher risk of developing severe COVID-19 systems. Customers used this data to share information, protect high risk members, and plan ahead. You can learn more about our efforts in our COVID-19 Resources Center.
We know it’s an honor to be trusted with the health and benefits data for so many people, and we’re grateful that we’re able to help these individuals get better healthcare.
“Net Promoter Score,” or NPS, is a well-known methodology for determining how many of your customers would recommend your product or service to others. Artemis surveys our customers each year to gauge their trust and satisfaction, and this year we are pleased to announce our NPS is 59.
While NPS scores vary greatly by industry, the score of 59 puts us firmly in the “Great” category (SaaS and Healthcare companies are benchmarked at around 30 on average). Our customers are overall very happy with our product and the support they receive from our Customer Success team. It’s a good feeling to know that they will help us spread the word about Artemis.
COVID-19 has pushed many businesses to rethink, retool, and revamp working from home policies. Artemis is no exception, and we’ve made the transition to remote work for the time being. For us, it wasn’t as difficult a lift as for many of you. The nature of the small benefits analytics industry meant that we already had a large, fully remote workforce with employees in Utah, Florida, Michigan, Georgia, New York, and a number of other locations. We were lucky to already have video calls as part of our regular workflows.
We closed our offices on March 13th and encouraged employees to take home monitors, webcams, and any other equipment needed to set themselves up for success at home. We began bi-weekly updates from the CEO and leadership teams to check in, set priorities, and focus on supporting employees. We set a few deadlines for when we thought we may be able to welcome everyone back to the office, and as each one passed, we extended it due to the ongoing risks of reopening.
We have now decided to check in again on January 1st, 2021 and continue working remotely until then. We’re going to miss seeing our coworkers faces. We’re going to miss in-person meetings where people draw on whiteboards. We’re going to miss lunches from the taco cart on the corner. We’re going to miss our summer gathering with everyone’s families in attendance. We’re going to miss our snack stash. We’re going to miss high-fives in the hallways. But we’re going to adapt to this new way of working because it’s the right thing to do and the safe thing to do.
Artemis employees will continue working hard to create better, more affordable healthcare for everyone. We’ll just have to do it over Zoom meetings from the safety of our homes instead.
It’s been a tough couple of months, and we know our partners are also adapting to this new normal. We appreciate your support, and we hope you’re hitting milestones and finding silver linings of your own.